Internal Student Survey: WHAT YOU CAN DO TO BOOST RESPONSE RATES

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The Internal Student Survey (ISS) is the only survey at Manchester Met which asks students about unit- as well as course-level satisfaction.

It is held twice a year – in the Autumn and Spring terms – and the next survey will be running from Wednesday 23 November until Tuesday 6 December (inclusive).

The online survey is open to most currently enrolled students on units and courses on taught Manchester Met campus-based programmes (undergraduate and postgraduate). Students can access the survey through MyMMU or via the ISS landing page – mmu.ac.uk/iss – where they can find out more information about the survey and FAQs.  Please note: the survey is not accessible through Moodle.

Professor Helen Laville, Pro-Vice-Chancellor for Education, said:

In the coming year ISS participation is more important than ever – we want to show students that we are listening to their feedback and make in-year changes to improve the student experience. We know that students are far more likely to respond to information that comes to them on a programme and department level from people they know.  I would like to encourage you to make every effort to publicise the ISS, and to encourage students to give us feedback.”

The University-wide response rate of the Autumn 2015 ISS was 30%. Here are some top tips to encourage participation in the ISS on your course:

  • Ask Personal Tutors to encourage students to take part.
  • Speak to your students at the beginning or end of timetabled sessions.
  • Tell your students (and staff) about improvements previously made in your unit or on your course as a result of student feedback. More information about ‘closing the feedback loop’ is available on the CASQE website
  • Get social – either share the ISS posts from the University Facebook or Twitter accounts or create your own!
  • Ask your course reps if they can remind students to complete the survey.
  • Book computer labs for students to use to complete the survey, if they wish to do so.
  • Don’t forget to remind your students that there is an iPad to be won in a University-wide prize draw!

Keep an eye out for next week’s ManMetLife where we will be sharing the latest completion rates.

If you have any further questions, please get in touch with Rob Baker, Quality Enhancement Manager, on r.baker@mmu.ac.uk

 

 

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