The Student Journey Transformation Programme is a large-scale strategic change programme operating across the University with the prime objective of putting the student at the heart of everything we do. It will improve the quality of service provided to students from initial enquiry and first contact with us through to graduation and becoming a member of our alumni community.
The programme involves people, process and technology change. It will drive high levels of self-service, provide information to students via channels of choice, and deliver greater personalisation and digitalisation of services. Processes and systems across the University will be enhanced by utilising modern and emerging technologies; improving both the staff and student experience via a more efficient and responsive system.
What’s happened so far?
The first phases of the programme began in January 2017. Information was gathered from current processes and systems, looking in to every administrative process that affects students in their life with us. Working with staff from across the University, the SJTP team established the potential requirements of a new system, which meets the needs of students and enables staff to carry out their job more effectively.
Colleagues from the Centre for Excellence in Learning and Teaching gave input and provided their academic perspective in the early phases and this continues with Professor Mark Langan and Professor Helen Laville. The SJTP team also plan to consult more widely throughout the University throughout the programme and in addition, representatives from The Students Union sit on the Programme Board. Current students have also been recruited onto the Programme to give their perspective.
Unit4 are a leading provider of enterprise applications and Manchester Met will be using and developing their new Student Management system procured via the G-Cloud8 framework. Manchester Metropolitan selected Unit4 Student Management as part of a wide-ranging review of technology options, which included assessing all major student management providers. The University went to extensive lengths to ensure services are focused on students and academics including creating ‘personas’ and evaluating the solutions against these. You can read more about the partnership with Unit4 here.
The SJTP team are now working alongside Unit4 in the detailed design phase before starting the configuration of the new system early in 2017/18.
Design workshops around the seven key areas have taken place to develop the main areas of the system and ensure they meet the needs of staff and students. Those key areas are:
- External Relations
- Student Experience
- Student Services
- Student Programmes
- Curriculum & Assessment
- Data Governance & Migration
What happens next?
Over the next few months, the design of the system will be agreed and confirmed. To achieve this, the programme will hold a formal checkpoint with key University sponsors by early November. Configuration and testing of the system will then begin. Following this checkpoint, we will be able to work out the best ways to introduce the functionality and we will have a firmer idea on dates that the system will begin to ‘Go Live’ throughout 2018 and 2019.
By the start of academic year 2019/20, the full system will be live and will have captured the first full batch of students in to the system, from initial enquiry stage all the way through to them becoming a student. The system will continue to capture all data around these students until they graduate and are alumni. Existing students will be migrated to the new system during 2019.
Why is this update needed at Manchester Met?
We are a great, modern university, in a great global city, here to make an impact on Manchester, our nation and beyond, with a driving ambition to discover and disseminate knowledge, and make higher education accessible and beneficial to all those with the passion and ability to succeed.
Manchester Metropolitan University have ambitious plans for the future. As our mission states, we are a great modern university in a great global city, and we need to ensure that we stay at the forefront of emerging technologies in a competitive higher education landscape. Developments in artificial intelligence, mobile technologies, super-fast internet and Big Data have huge potential for our students and us in the future and a transformation of our current processes are essential if we are to take forward the University’s strategy. The SJTP will ensure that the University remains at the forefront of delivering an excellent student experience through the modernisation of its operations.
Professor Karen Moore, Registrar and Executive Sponsor for the Student Journey Transformation Programme at Manchester Metropolitan said:
“We put students at the heart of everything we do and are committed to ensuring we provide the best possible experience and support for our students. SJTP is a transformational project that will both enhance the services we provide to students and deliver greater flexibility and agility for the University.’’
What will the SJTP mean once implemented?
Our Student Journey Transformation Programme will take several thousand existing processes and bring them together into a more consolidated, integrated, responsive system.
Using Unit4’s Student Management, delivered in the Microsoft Azure Cloud, it aims to provide a next generation and personalised digital experience to more than 38,000 students and 4,500 staff, across any device, so they can manage campus affairs. The solution will provide the University’s staff with a 360-degree view of individual students as they progress from potential applicant, to student, to alumni.
Current students, future students and staff will see a benefit from this change.
A mini-site for all information around SJTP is currently being developed which will house all information around the programme to keep you updated with the progress.
The SJTP team are based at 3 Piccadilly Place. If you have any questions, you can get in touch with the team by emailing SJT.PMO@mmu.ac.uk